Interactive Voice Response System utilizes touch-tone telephone to connect with the database to collect or enter the required information from customers. With IVRS, the human intervention is reduced to a minimum which makes the entire process completely reliable, accurate and quick.
During an authentication process either a pre-recorded automated message is played or followed by a human agent for the prompt response. For more information visit https://www.phonon.io/.
It is a customized system and works according to the specific needs of a business. It is automated and requires no technical expertise to operate.
From large to small businesses, the IVRS has become the choice of many when it comes to reduce the burden of the Customer Care team and deploy resources more efficiently.
Large Geographical Coverage: With IVRS call centers/companies can have multilingual support and set it by different time zones.
Higher Number of Target Audiences in a shorter period: Mostly IVRS automated, it expedites the process and resolves the routine queries at a much faster pace.
In large businesses when there are various departments to remember correctly by a human mind, the job can be done easily by IVRS. When a person would call a number, the IVR system would lead the person to press the relevant number to connect.
Any initial communication, responses, and query can be registered to the IVR. The benefit of IVRs is it saves official time and. The workload is spared off a human receptionist.